REFUND POLICY
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours.
Our store does not accept Returns or Exchanges. Once an item has been received it cannot be returned. We can only offer replacements at no additional cost if it falls under the criteria below:
- Items are faulty — damaged, broken or soiled upon arrival.
- Parcels lost in transit.
Note: Norrhome will not be held liable for any lost or misrouted parcels. Please ensure that all the information you have provided is correct before submitting your order.
If you have other concerns, please contact our Customer Service at support@norrhome.com or through our Contact Us page.
Return to Sender Packages
Norrhome will not be held liable for packages returned to sender. Customers are advised to carefully enter the correct address. Once received at the warehouse, we can repack and reship at an additional cost (usually half the order total).
Cancellation Policy
Cancellations must be made within 24 hours of order placement. Send us an email within that window stating the reason. We do not accept cancellations outside the 24-hour window. All refunds will be processed within 24–48 hours.
Late or Missing Refunds
Check your bank account and contact your credit card company first — it may take some time to post. If you still have not received your refund, contact us at support@norrhome.com.
Sale items cannot be refunded or returned.