TERMS OF SERVICE
This website is operated by Norrhome. Throughout the site, the terms "we", "us" and "our" refer to Norrhome. Norrhome offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.
SECTION 3 - ACCURACY OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. We reserve the right to modify the contents of this site at any time.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service without notice.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online. We reserve the right to limit sales of our products to any person, geographic region or jurisdiction.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control. Any use of optional tools is entirely at your own risk.
SECTION 8 - THIRD-PARTY LINKS
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party sites.
SECTION 9 - USER COMMENTS AND SUBMISSIONS
You agree that your comments will not violate any right of any third-party. We take no responsibility for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.
SECTION 12 - PROHIBITED USES
You are prohibited from using the site for any unlawful purpose, to transmit viruses or malicious code, to collect personal information of others, or to interfere with the security features of the Service.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free. In no case shall Norrhome be liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind.
SECTION 14 - INDEMNIFICATION
You agree to indemnify and hold Norrhome harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to your breach of these Terms of Service.
SECTION 15 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful or unenforceable, such provision shall be severed and shall not affect the validity of any other remaining provisions.
SECTION 16 - TERMINATION
These Terms of Service are effective unless and until terminated by either you or us. If you fail to comply with any term, we may terminate this agreement at any time without notice.
SECTION 17 - ENTIRE AGREEMENT
These Terms of Service constitute the entire agreement and understanding between you and us and govern your use of the Service.
SECTION 18 - GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of the USA.
SECTION 19 - CHANGES TO TERMS OF SERVICE
We reserve the right to update or change any part of these Terms of Service at any time. Your continued use of the website following any changes constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@norrhome.com.
FAQ
Refund & Replacement Policy
If you received an item that is damaged or faulty we will happily replace it at no additional cost. Please contact us within 48 hours of receiving your order. Norrhome does not accept Returns or Exchanges once an item has been received. Replacements are offered for: items that are faulty/damaged/broken upon arrival, and parcels lost in transit.
Cancellations
You may request a cancellation within 24 hours of purchase. Please be sure to thoroughly read our descriptions and processing times.
How do I track my package?
You can reach out to our customer support at support@norrhome.com anytime.
How long does it take for an order to arrive?
United States: 7–16 business days. Canada / Australia / New Zealand: 7–16 business days. Europe / United Kingdom / Switzerland: 15–25 business days. Rest of the World: 30+ days. All shipping times exclude customs/clearance delays. You'll receive an email confirmation once your order has shipped.
Hours of Operation:
Monday–Friday 9–5 EST
Email: support@norrhome.com — We reply within 24–48 hours.